First-time donors often brace for a complicated pickup appointment. The reality is anticlimactic in the best way: the whole thing usually takes about 15 minutes. Here is exactly what happens.
Before the Truck Arrives
- Remove personal items — check the glove box, trunk, under seats, and that sunglasses holder.
- Have the title ready, signed as instructed.
- Make sure the vehicle is accessible (or tell us if it is not).
- Take off toll transponders and parking passes.
During the Appointment
- Quick verification: The driver confirms the vehicle matches the donation order — VIN, make, model.
- Paperwork: You hand over the signed title and keys. The driver gives you a pickup receipt or confirmation.
- Loading: The car is winched or driven onto the truck. Running or not makes no difference.
That is it. No inspection negotiation, no haggling, no surprise fees — pickup is always free.
After Pickup
- Cancel your insurance and, where required, return or transfer your plates.
- Notify your DMV if your state requires a release-of-liability form (many do — it protects you).
- Watch for your tax documentation, including Form 1098-C if the vehicle sells for over $500.
Fifteen minutes, one signature, and your old car starts funding support for veterans. Call (888) 579-5544 to set up your pickup.